Hyster enjoys a unique relationship with our customers. We try to produce total customer satisfaction created through world class manufacturing. Our objective is to anticipate the needs of all our clients in addition to deal with them with forklifts that provide the dependability, the value and the performance which they truly require.
Hyster fully believes in starting with the client. The company conducts yearly focus groups and provides on-going voice of customer research that is conducted both on line as well as in the field. We have more than 400 design engineers to translate that input into smart designs by implementing our thorough review gate process. Advanced tools and virtual prototype builds help ensure the best equipment practices come together. Other advanced tools like for example dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
In order to guarantee the lowest cost of ownership and total reliability all of Hyster's machinery are subjected to virtual, physical and environmental tests. Not only do we test against our own standards, but we are always testing against the competition's products as well. Our final tests take place in real-world customer applications in order to make sure that our products have met our strict standards.
Demand-Flow Manufacturing That is Lean and Smart
Our world-class manufacturing at Hyster is driven by DFT or Demand Flow Technology. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to deliver total customer satisfaction and flawless quality 100 percent of the time, each and every time.
Total Quality Each Time
To initiate quality from the beginning, Hyster uses an integrated MES or Manufacturing Execution System. The job of the MES is to manage production flow. The MES coordinates line activities like part sequencing and quality verification. It also utilizes quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in each shift. These audits actually hold all employees accountable for constant quality, together with the 5s workplace organization in place to help us attain it.
As standard with all our products, Hyster provides a huge range of features. The corporation has remained completely committed to its key focus on both safety and quality, on being innovative each time, and by providing some of the best material handling equipment on the market. These are just a few of the reasons why Hyster has become a leader within the industry.